TERMS & CONDITIONS FOR PHYSICAL PRODUCTS
These Terms and Conditions cover the sale of products included on the Will and I website. Please read through these Terms and Conditions carefully before using the website and also our privacy policy regarding the collection and uses of your personal information. By placing an order with Will and I you are agreeing to the Terms and Conditions as set out below.

Description of Goods

We will do our best to ensure that all details, descriptions and prices of products appearing on this website are correct at the time when the information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. All sizes quoted are approximate. The illustrations of colours and covers are representative only. We make every effort to ensure that colours are as close as possible to the actual colours; however there may be slight variations due to the nature of the medium.

Payment

Your debit or credit card is charged for the total amount when the order is created. The sale will be submitted for processing as soon as you click on the confirm button. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
Payments on willandi.ie are made through our secure third party payment gateway Stripe. The Stripe payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, Stripe Payments is a leading European payment service provider, with offices in Dublin, London and Paris. The transfer of the credit card details from Will and I to Stripe is encapsulated using encryption and digitally-signed protocol to ensure that the information passed is 100% secure and tamper-proof.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding, or suspending any transaction after processing has begun.

Prices

All prices are in Euro (€), and are payable in Euro (€). All prices listed include VAT (Value Added Tax) at the Republic of Ireland standard rate of 23%. Due to circumstances beyond our control prices may have to be increased or decreased including any alterations to VAT.

Delivery

It is a priority for us that your goods arrive safely. The high standard that Will and I prides itself on is always carried through in the delivery service that we offer. We deliver Nationwide in Ireland. A delivery charge applies to all home deliveries, prices will vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations that require special attention. The checkout page will show the correct charge for your location. A re delivery charge will be imposed if no one is at home to accept delivery. Will and I must be advised of all cancellations of booked deliveries at least twenty four hours before a scheduled delivery.
Delivery dates and stock due dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us. Delivery lead time may vary depending on the products ordered.
Delivery can be expected between 2-10 days from date of purchase. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.

Damage

Customers must report any damages i.e. scratches, dents, chips, tears, soiling etc. within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Will and I will not be responsible for any damage not reported within 24 hours.

Warranties

Will and I takes pride in the products and service it offers. While we carefully advise you of the manufacturer’s reputation, quality and design, the actual choice and selection is the customer’s responsibility. We warrant that all merchandise will be delivered in a condition which meets the standards set by the manufacturers.

Returns

Click here to read our Standard Return Policy

Order Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.
Non-acceptance of an order may be a result of one of the following:

  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions

If there are any problems with your order, you will be contacted by our Customer Services Team. The sales contract is therefore completed in Republic of Ireland.We reserve the right to reject any offer to purchase by you at any time.

Our Promise

Here at Will and I, our priority is to give our customers 100% satisfaction. If for any reason you are unhappy with us please do not hesitate to contact us. Your feedback is important to us.
By shopping online with us you accept these terms and conditions.

Payment Online

Payments on willandi.ie are made through our secure third party payment gateway Stripe. The Stripe payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, Stripe Payments is a leading European payment service provider, with offices in Dublin, London and Paris. The transfer of the credit card details from Will and I to Stripe is encapsulated using encryption and digitally-signed protocol to ensure that the information passed is 100% secure and tamper-proof.